Terms of Service
Please read these terms carefully before using our website or services
1. Acceptance of Terms
These Terms of Service govern your use of the 4D IT Solutions (Pty) Ltd website and any services or support made available through it. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, do not use the website.
Important Note:
This website is provided for information and service engagement. Some services may require a separate written quotation, SLA, or contract.
2. Use of Services
You agree to use this website and our services lawfully and in a way that does not harm our systems, reputation, or other users.
2.1 Permitted Uses
- Browsing information about 4D IT Solutions and our services
- Submitting enquiries, quote requests, or support requests
- Using client portals or support channels where provided
- Downloading resources we make available for public use
2.2 Prohibited Uses
- Attempting to gain unauthorised access to systems, accounts, or networks
- Uploading or transmitting malicious code (viruses, malware, ransomware, etc.)
- Scraping, harvesting, or collecting data from the website without permission
- Using the website to send spam, abuse forms, or impersonate others
- Any activity that disrupts website availability or security
3. User Accounts
If you create or use an account (for example, a support portal), you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
Security Notice:
Notify us immediately if you suspect unauthorised access. We may suspend access to protect you and our systems.
4. Content & Intellectual Property
All content on this website (including text, graphics, logos, and design) is owned by or licensed to 4D IT Solutions, unless stated otherwise.
4.1 Website Content
You may view and print pages for personal or internal business use only. You may not copy, reproduce, distribute, or commercially exploit website content without written permission.
4.2 User-Submitted Content
If you submit content to us (such as support tickets, documents, or messages), you confirm you have the right to do so. You grant us permission to use that content only as necessary to provide support or services.
5. Privacy Policy
Our Privacy Policy explains how we collect, use, and protect personal information in line with POPIA. By using this website, you acknowledge that you have read our Privacy Policy.
Data Protection:
We apply reasonable safeguards to protect personal information. Please do not send highly sensitive information through website forms or email.
6. Limitation of Liability
This website and its content are provided on an “as is” basis. While we try to keep information accurate and updated, we do not guarantee that all content is complete, error-free, or always available.
To the maximum extent permitted by South African law, 4D IT Solutions will not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website.
Where services are provided under a separate SLA or contract, liability and service commitments will be governed by that agreement.
7. Termination
We may suspend or terminate access to the website or related portals if we reasonably believe there is misuse, security risk, unlawful conduct, or breach of these Terms.
7.1 Termination by User
You may stop using the website at any time. If you have an account or service agreement, cancellation rules may be set out in your SLA or contract.
7.2 Termination by Company
If access is terminated for misuse, we may retain records where legally required or necessary for legitimate business purposes (for example, security logs or billing records).
8. Contact Us
If you have questions about these Terms or require assistance, contact us: