Privacy Policy
How we collect, use, and protect personal information
1. Overview
4D IT Solutions (Pty) Ltd ("4D IT Solutions", "we", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
By using our website or engaging with our services, you agree to the processing of your personal information as described in this policy.
Key Commitment:
We do not sell personal information. We only collect what we need to provide and improve our services.
2. Information We Collect
We may collect personal information you provide directly to us, as well as limited technical information when you use our website.
2.1 Information you provide
- Name and surname
- Email address
- Telephone number
- Company name and role (if provided)
- Information submitted via contact forms, quote requests, or support requests
2.2 Technical / usage information
- IP address (may be collected by our hosting/logging systems)
- Browser and device type
- Pages visited and approximate usage statistics
- Referrer information (where you came from)
2.3 Special personal information
We do not intentionally collect special personal information (for example, health information, biometric data, religious beliefs, or criminal record details). Please do not submit such data through our website forms.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to enquiries, requests for quotes, or support tickets
- Providing and delivering our services
- Communicating service-related updates
- Improving our website, service quality, and customer experience
- Maintaining security and preventing misuse or fraud
- Complying with legal obligations
Marketing communications:
If we send marketing messages, you can opt out at any time by using the unsubscribe option (where available) or contacting us directly.
4. Information Sharing and Disclosure
We do not sell personal information. We may share information with trusted third parties only when necessary to operate our business or deliver services.
4.1 Service providers
We may use service providers (operators) such as hosting providers, email providers, analytics tools, or support systems. These providers may process personal information on our behalf under confidentiality and security obligations.
4.2 Legal requirements
We may disclose personal information if required by law, court order, or to protect our rights, customers, or systems.
4.3 Business transfers
If our business is restructured, sold, or merged, information may be transferred as part of that transaction, subject to applicable law and safeguards.
5. Data Security
We implement reasonable technical and organisational safeguards to protect personal information against loss, misuse, and unauthorised access or disclosure.
5.1 Examples of safeguards
- Access controls and authentication
- Secure hosting environments
- System monitoring and maintenance
- Secure communications where applicable
Important Notice:
No system is 100% secure. Please use strong passwords and avoid sharing sensitive information via email.
7. Your Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information in certain circumstances, and to object to processing where applicable.
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion where it is lawful and appropriate to do so
- Object to certain processing activities (where applicable)
- Withdraw consent where processing is based on consent
How to exercise your rights:
Email our Information Officer using the contact details below. We may request proof of identity before processing a request.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take steps to remove it where appropriate.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any updates will be posted on this page and the “Last updated” date will be changed accordingly.
10. Contact Us
If you have questions about this policy or how your information is handled, contact our Information Officer:
Complaints:
If you believe we have not handled your personal information correctly, you may contact us first so we can resolve it. You also have the right to lodge a complaint with the Information Regulator (South Africa).